Here’s a situation that might sound familiar: after slogging through piles of paperwork (none of the forms were available online, so even finding out what information you needed to supply was an ordeal) and trekking back and forth to several different offices at City Hall, you’re finally waiting at the right counter to get a permit to build a new deck. There’s two people in front of you, and you’ve already been in line for twenty minutes.
TechCrunch: How to Cash in on Government as a Platform
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